Privacy Policy — SMS Communications

Park West Pharmacy may collect customer information, including name, phone number, date of birth, prescription-related information, insurance information, and other contact or account information, when customers interact with our pharmacy, request services, fill or refill prescriptions, update their account information, or opt in to receive communications from us.

We use this information to provide pharmacy services, communicate with customers, respond to customer requests, send prescription-related updates, provide refill reminders, coordinate pharmacy services, process prescriptions, and improve customer service.

We do not sell customer information. We may share customer information only as necessary to provide pharmacy services, comply with applicable laws and regulations, process prescriptions, coordinate with healthcare providers, insurance plans, pharmacy service vendors, or other parties involved in customer care, pharmacy operations, payment, treatment, healthcare operations, or legal compliance.

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Customers may opt out of SMS communications at any time by replying STOP to any text message from Park West Pharmacy. Customers may reply HELP for assistance or contact Park West Pharmacy directly at 501-224-3499.

Message and data rates may apply. Message frequency may vary.

Terms & Conditions — SMS Terms & Conditions

SMS Terms & Conditions

1. SMS Consent Communication

The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Park West Pharmacy, you may receive messages related to pharmacy services, including but not limited to:

  • Prescription refill reminders

  • Prescription status updates

  • Prescription pickup notifications

  • Follow-up messages

  • Account or service-related communications

  • Pharmacy service notifications

  • Questions or updates related to pharmacy care or services

3. Message Frequency

Message frequency may vary. You may receive up to 10 SMS messages per week regarding your prescriptions, pharmacy services, or account status.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if messages are sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from Park West Pharmacy in the following ways:

  • By providing consent in person at Park West Pharmacy

  • By providing consent by phone

  • By completing or updating pharmacy intake, account, prescription, refill, or service-related forms where SMS consent is requested

  • By otherwise providing your phone number and agreeing to receive SMS communications from Park West Pharmacy

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, reply STOP to any SMS message you receive from Park West Pharmacy. Alternatively, you may contact Park West Pharmacy directly to request removal from our SMS messaging list.

7. Help

If you are experiencing any issues, you can reply HELP to any SMS message from Park West Pharmacy. You may also contact us directly at 501-224-3499 for assistance.

8. Standard Messaging Disclosures

Message and data rates may apply.

You can opt out at any time by texting STOP.

For assistance, text HELP or contact Park West Pharmacy at 501-224-3499.

Message frequency may vary.